Service Standards

We also live by our rules which are:

1

I lead by example

5

I greet and farewell everyone by name with eye contact and with a smile

9

I am creative and innovative in my approach to helping our clients succeed

13

I always answer the telephone within 2 rings and with a smile and I always say “Welcome to PANALITIX, this is [first name], [last name]”

2

I constantly raise the bar as we lead the Accounting profession

6

If at fault, I will apologise and make restitution – right away

10

I always act with integrity, I respect others and I use empowering conversation

14

I am always ‘on the stage’ and act accordingly

3

Clients will be completely delighted with what I do, and how I do it

7

I demonstrate a positive ‘can do’ attitude at all times

11

I always reply to all communication by the end of the same day that it was received

15

I always live and demonstrate the company values

4

I always maintain positive relationships

8

I focus on solutions to clients objectives

12

I will own any queries or complaints that I receive, and ensure they are addressed within the same business day that I receive them