Service Standards

We also live by our rules which are:

1

I lead by example.

5

I greet and farewell everyone by name with eye contact and with a smile.

9

I am creative and innovative in my approach to helping our clients succeed.

13

I always answer the telephone within 2 rings and say with a smile “Welcome to PANALITIX, this is [first name]”

2

I constantly raise the bar as we lead the Accounting profession.

6

If at fault, I will apologize and make restitution – right away.

10

I always act with integrity, I respect others and I use empowering conversation.

14

I am always ‘on the stage’ and act accordingly.

3

Clients will be completely delighted with what I do, and how I do it.

7

I demonstrate a positive ‘can do’ attitude at all times.

11

I always reply to all communication by the end of the same day that it was received.

15

I always live and demonstrate the company values.

4

I always maintain positive relationships.

8

I focus on solutions to clients objectives.

12

I will own any queries or complaints that I receive, and ensure they are addressed within the same business day.